4 service points – bring it to the nearest one

Vilnius Kareivių g. 11A, Žirmūnai +370 679 74770
Kaunas Baltijos g. 58, Šilainiai +370 656 95553
Klaipėda Sausio 15-osios g. 13 +370 617 77731
Šiauliai Gegužių g. 30, PC „Arena“ +370 659 83704

No appointment needed
Diagnostics €10
Mon–Fri 9–18
All contacts

Electric scooter repair does not start with replacing parts, but with the question of why the scooter behaves the way it does. The same symptom, for example „won’t turn on”, can mean anything from an easily fixed contact to a faulty controller or battery, so we carry out diagnostics first and only give the repair price once it is finished.

We repair scooters from Xiaomi, Ninebot, Segway, Ducati and other manufacturers: we replace batteries, motors and tires, and repair controllers and brakes. Not sure whether the fault is serious? Before coming, you can read descriptions of the most common scooter faults, but you can also come straight away, with no prior registration.

How much does the repair cost? The initial diagnostics cost 10 €. We give the repair price after it and agree it with you before starting work.
How long do the diagnostics take? Usually about 1 day. Simple things, such as a stuck brake, can sometimes be identified faster.
Do I need to register? No. Calling before you come is not necessary either. Simply bring your scooter to any service centre Mon–Fri 9:00–18:00.
Is it worth repairing the scooter? Often yes, if the repair costs considerably less than a similar new scooter. You will know the exact repair price after diagnostics.

What the scooter’s symptoms indicate

Below are the faults with which electric scooters are brought to the service centre and what they most often mean. This is general information: only diagnostics determine the actual cause.

Scooter won’t turn on

WhyThe most common culprits are a discharged or damaged battery, a faulty charger, the charging port, moisture or the controller. Sometimes the problem is oxidised contacts after rain.

Check it yourselfCheck whether the charger light is on and whether the port is dry and clean. If the scooter is wet, let it dry out and do not try to switch it on repeatedly. Do not disassemble the housing or the battery.

What we doWe measure the voltage, check the charger, BMS and controller, and look for traces of moisture. Once the cause is clear, we tell you what needs to be replaced and how much it will cost.

Battery drains quickly or doesn’t hold a charge

WhyOver time, battery cells lose capacity, especially after many charge cycles, deep discharge or winter cold. The BMS board can also fail, in which case the scooter shuts off suddenly even though it shows sufficient charge.

Check it yourselfNote how many kilometres you travel on a full battery and whether it cuts out when going uphill. This will help the technician. Use only the charger for your model.

What we doWe assess the condition of the cells and the BMS, then suggest replacing the battery or repairing the control board. More about this in the article scooter battery doesn’t hold a charge.

Scooter battery replacement (Xiaomi and other models)

WhyA battery needs replacing when its capacity drops so much that the distance you can travel is halved, or when the cells are swollen or damaged. Xiaomi, Ninebot or Segway models use batteries of different capacities and shapes.

What we doWe select the right battery for your model, install it, and check charging and operation after the replacement.

Scooter jerks while riding or doesn’t move even though it turns on

WhyThe most common culprits here are the motor (wheel) Hall sensors, the controller, a damaged motor cable or the throttle grip. Jerking often indicates a problem with the sensors or wiring.

Check it yourselfMake sure that the speed limit mode is not on or the brake is not locked, and that the wheel turns freely. Do not disassemble anything else.

What we doWe test the motor, sensors, wiring and controller separately, so that we replace only the part that has actually failed.

Handlebar wobble or shake

WhyThe cause may be loose steering column bearings, a worn folding mechanism, an unevenly worn or underinflated tyre, or a deformed fork head tube after an impact.

Check it yourselfCheck the tyre pressure and look for any obvious cracks or bends. If the handlebar shakes while riding, stop riding and bring the scooter in for repair.

What we doWe check the play in the handlebar and folding mechanism, the bearings, wheel alignment and fasteners, and adjust or replace worn parts.

Folding mechanism broken or wobbly

WhyIn older models, such as the Xiaomi M365, the folding latch was made of aluminium and tended to break. Wobbling can also be caused by worn parts or a loose clamp.

Check it yourselfIf the stem moves at the folding point, do not ride, as it is dangerous. We do not recommend turning the bolts yourself, so that you do not damage the threaded connections.

What we doWe assess the condition of the mechanism and replace the latch or worn parts so that the stem is firm again.

Flat tyre or inner tube

WhyMost often the inner tube is punctured by small objects, and later the air escapes through the valve or a worn sidewall. For some models, a tubeless tyre can be chosen.

Check it yourselfCheck the pressure and look for any visible puncture. Riding on a flat tyre is not advisable, as the rim may become deformed.

What we doWe replace the inner tube or tyre, and if you wish, we can offer a tubeless one. Read more in our article about scooter tyres.

Brake is weak or squeals

WhyIn a disc brake, the pads wear down, the adjustment loosens, and the disc may become covered in grease or bend. In some models an electric brake also operates, which depends on the controller.

Check it yourselfCheck whether the disc is clean and whether the pads look completely worn down. Dirty or grease-covered pads cannot be cleaned safely enough, so it is better to bring the scooter in instead.

What we doWe adjust the brake, replace the pads or disc, and check the braking force and the control connection.

Light, display or charging port not working

WhyThe rear light may fail due to oxidation or a broken fender. The display and charging port are most often damaged by moisture, impact or careless plugging in of the charger.

Check it yourselfCheck that the port cover is closed and that there is no dirt or water in the port. If the scooter is wet, do not plug it into the mains.

What we doWe test and replace the port, light or display module. Sometimes replacing the light also requires removing the wheel, so it is better to leave this to a service centre.

Scooter shows an error or does not connect to the app

WhyError codes most often indicate a problem with the connection to the controller, sensors or battery. App issues often arise from a mismatched firmware version or communication module.

Check it yourselfTurn the scooter off and on again, and switch Bluetooth off and on again on your phone. Read more about scooter error messages.

What we doWe read the errors, update or restore the firmware, and check the communication lines and sensors.

Electric scooter repair prices

You first pay for diagnostics, and we tell you the repair price after it and agree it with you before any work begins.

Diagnostics

Service	Price	Warranty
Initial diagnostics	10 €	–

Battery and electronics

Service	Price	Warranty
Replacing the battery	from 90 €	–
Controller or BMS repair	from 45 €	–
Charging port replacement	from 25 €	–

Motor and chassis

Service	Price	Warranty
Motor (wheel) replacement or repair	from 60 €	–
Tyre or inner tube replacement	from 15 €	–
Brake adjustment or pad replacement	from 12 €	–
Folding mechanism repair	from 25 €	–

Software

Service	Price	Warranty
Firmware update or restoration	from 20 €	–

The repair price depends on the model and the fault, so we tell you the price after diagnostics and agree it with you before starting the repair.

Is it worth repairing? Calculate in 10 seconds

How much a new one would cost now, € Age of the device, in years Repair cost, €

Enter the numbers and we will show whether the repair is worthwhile. We will tell you the exact repair price after diagnostics (10 €).

Myths about electric scooter repair

Myth. If the scooter does not turn on, the battery definitely needs to be replaced. In fact. The battery is only one of the possible causes. Often the charger, port, controller or moisture-related contact damage is to blame, so diagnostics are needed first.
Myth. IP54 means the scooter can be washed with water. In fact. IP54 protects against dust and light splashes, but not against a stream of water or prolonged exposure to rain. Boards and contacts damaged by moisture are a common cause of faults.
Myth. A cheaper charger from an unknown manufacturer makes no difference. In fact. The wrong voltage or current can age the cells faster or damage the BMS. It is better to use the charger intended for your model.
Myth. You can ride on a deflated tire for a long time until you get tired of it. In fact. Riding with insufficient pressure quickly damages the inner tube, and an impact against the rim can deform the wheel. Replacing the inner tube usually costs considerably less than repairing the wheel.

Is it worth repairing a scooter or buying a new one

General rule: if the repair costs considerably less than a similar new scooter, and the frame and steering column are intact, repairing it usually pays off. Replacing a tire, brakes or a light is a small expense that is definitely worth making.

It is different when the frame or steering column is deformed after a hard impact, or when the battery, the controller and the motor all need to be replaced at the same time. In that case, after the diagnostics we give you an estimate of the total amount, and you can compare it with a new model and make a decision.

Another case is the scooter’s price on the secondary market. If you bought a used model, for example from classified ads, it is worth knowing that the condition of the battery often determines how much it is really worth.

Before buying a used scooter, test it after charging it fully and riding at least a few kilometers. If you notice jerking or sudden shutdowns, ask about the condition of the battery.

Electric scooter battery and controller during diagnostics

Models most often brought to the service center

We repair scooters from Xiaomi, Ninebot, Segway, Ducati and other manufacturers. Different models have different batteries, controllers and folding mechanisms, so some parts only fit a specific series.

Most replacements are needed because of wear: tires, brakes and batteries. More powerful 40 km/h or faster models, as well as children’s scooters with a motor or battery fault, are also brought to the service center, but their mounts and controllers differ, so we determine the price according to the specific model.

We use original parts and provide a warranty for the work. If the scooter is insured, we can issue a certificate for the insurance company. For information about risks and protection, read the article about scooter insurance.

Xiaomi (e.g., M365 and newer series)
Ninebot and Segway
Ducati
Models from other manufacturers

How to keep your scooter running as long as possible

Most faults can be avoided with simple maintenance. Regularly check the tire pressure, the brakes and the play of the folding mechanism, and after rain, wipe the scooter down and let it dry before charging.

Take care of the battery by not keeping it fully drained or in the heat. In winter, do not charge the scooter immediately after riding in the cold, while it is still chilled.

If the scooter will stand unused for a few months, leave it about half charged and store it in a dry, cool place.

Before bringing in your scooter

Bring your original charger
Write down when the fault appeared and under what circumstances
Mention whether the scooter got wet or suffered an impact
If you have it, bring the warranty card or purchase receipt
If you need a certificate for insurance, mention it right away
Remove personal items, bags and holders

From drop-off to pick-up

Bring in your scooter. Come to any service center in Vilnius, Kaunas, Klaipėda or Šiauliai Mon–Fri 9:00–18:00. You do not need to register or call in advance.
Describe the fault. Tell us what you noticed and when it started. This helps us find the cause faster.
We run diagnostics. The initial diagnostics cost 10 €. It usually takes about 1 day.
We agree on the price. We tell you what is broken, what we suggest replacing and how much it will cost. We start the repair only with your consent.
We repair and test. We carry out the repair with original parts, then check that the scooter works properly.
Pick up your scooter. A warranty is provided for the completed work, and if needed we issue a certificate for insurance.

Customers often ask about scooter repair

Where can I get my electric scooter repaired?

We repair electric scooters at our service centers in Vilnius, Kaunas, Klaipėda and Šiauliai. Come Mon–Fri 9:00–18:00, no registration required.

Do you repair Xiaomi scooters and replace their batteries?

Yes, we repair scooters from Xiaomi, Ninebot, Segway and other manufacturers. We tell you the battery replacement price after diagnostics and agree on it before the repair.

Are original parts used?

We use original parts and provide a warranty for the completed work. Which parts your model needs becomes clear after diagnostics.

Will you repair a child’s scooter or a powerful 40 km/h one?

Yes, bring it to the service centre and a technician will assess the fault. For more powerful models, the parts and price may differ, so you will learn the final amount after diagnostics.

Can you issue a certificate for an insurance company?

Yes, we issue certificates for insurance companies and other institutions. Please tell us about this when you bring in the scooter.

Why won’t the scooter connect to the app?

Most often the cause is a connection fault or mismatched software. Start by turning the scooter and Bluetooth off and on, and if that does not help, read about problems connecting to the app.

What our customers say

All reviews

Gytis O.
2021 · Google
The scooter's throttle grip broke, we agreed on the price in advance, and I was also pleasantly surprised to see the kickstand repaired.
Karolina Karolyte
2018 · Google
the scooter works well.
Dovilė Sabaliauskienė
August 2026 · Google
Sincerest thanks to the technician from Šiauliai and the highest recommendations to the entire elMeistrai staff in Kaunas. ⭐⭐⭐⭐⭐
Milena Tulickaite
December 2025 · Google
Fast, high-quality, polite and clear☺️

Electric scooter repair in four cities